Question 1

How do we collect information?

Accepted Answer

We collect information when you interact with our website, place orders, or contact us. We will not save your phone number or email unless given specific permission.

Question 2

Why do we collect this information?

Accepted Answer

We use this information to provide and operate our services, assist customers, send promotional messages, create aggregated data, and comply with applicable laws.

Question 3

What information do we collect?

Accepted Answer

We collect personal information such as name, address, email address, payment details, and IP address. We also collect non-personal information such as session information and usage data.

Question 4

How do we store and share your information?

Accepted Answer

If you book directly, your data is stored securely on the Wix platform. We use the Wix payment gateways that adhere to PCI-DSS standards.

Question 5

How do we communicate with you?

Accepted Answer

We may contact you via email, telephone, text messages, or postal mail for account updates, troubleshooting, service-related notices, promotional messages, or to enforce our agreements.

Question 6

How do we use cookies and other tracking tools?

Accepted Answer

We use cookies to provide a better user experience, monitor performance, and ensure security. You can find information on how to manage cookies in your browser settings.

Question 7

How can you withdraw consent?

Accepted Answer

You can withdraw consent to our data processing by contacting us at barnandbike@pm.me or mailing us at 1845 Jackson Corners Rd, Red Hook, NY 12571.

Question 8

Privacy policy updates

Accepted Answer

We may update this policy. Any changes will be posted on our website.

Question 9

Additional Considerations

Accepted Answer

Third-party services: If you use any third-party services through our website (e.g., Google Analytics), be sure to review their privacy policies as well.
Security: We take steps to secure your personal information, but no method of transmission over the internet or electronic storage is 100% secure.
Children's privacy: We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

barn & bike

frequently asked questions